Privacy policy.

Who we are

This website is operated by Hope’s Carpet Cleaning Services, a carpet cleaning business based in Folkestone, Kent. You can contact us by phone on 01303 847683.

The information we collect

When you contact us or request a quote, we collect the details you give us: your name, phone number, email address, postcode and any information you choose to include about the work you need. We use this only to respond to your enquiry, provide a quote and carry out work you ask us to do.

How we use your information

We use your details to reply to you, arrange and provide our services, and keep records of the work we have done. We do not sell your information, and we do not share it with third parties except where it is needed to deliver our service (for example, the form provider that passes your enquiry to us) or required by law.

How long we keep it

We keep your information only as long as we need it to provide our services and to meet our legal and accounting obligations, after which it is securely deleted.

Your rights

You have the right to ask what information we hold about you, to have it corrected, and to ask us to delete it. To make a request, contact us using the details above.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.